Yapie Privacy Policy

Last updated: 24 October 2026

This policy explains what information Yapie ("we") processes when you use the Yapie apps, website and services, and the choices you have.

#Information you give us

• Account details: username, display name, password (stored only as a secure hash), and optionally an email address and/or phone number, profile photo and bio.
• Messages and files you send in regular chats, groups and channels, posts on Discover, Moments and stories.
• Verification information if you apply for an identity, notable or business badge (for example CNIC details and documents).
• Work information if your organisation uses Yapie Work: attendance check-ins (including location at the moment of check-in), requests and approvals, documents and reports.
• Wallet information: balances, transfers, top-ups and agent transactions.
• Support conversations and the diagnostics attached to them.

#Information collected automatically

• Device and session information (device name, IP address, sign-in times) to keep your account secure and show your active sessions.
• Basic technical logs needed to run and protect the service.

#Contacts

If you choose to sync contacts, phone numbers and email addresses are converted on your device into one-way hashes before matching. We use them only to show which contacts already use Yapie and to tell you when a contact joins.

#How we use information

• To provide the service: deliver messages, sync your chats across devices, run calls, and operate Yapie Work and the wallet.
• To keep accounts safe: detect abuse, prevent fraud, rate-limit attacks and alert you about new sign-ins.
• To provide support and recover data at your request.
• To meet legal obligations.

We do not sell your personal information, and we do not use the content of your messages to target advertising.

#Storage, backups and the recovery vault

Regular chats are stored on our servers so they sync across devices. In addition, chats (including edits and deletions) and uploaded files are kept in a compressed recovery vault so that data can be restored if you lose a device, delete something by mistake or lose a backup. Disappearing and view-once messages are not kept in the vault. Secret chats are end-to-end encrypted; only encrypted data ever reaches our servers.

Access to the recovery vault is restricted to authorised administrators, used for recovery requests, security and legal obligations, and every access is logged. Vault data is retained for recovery purposes; if you want your data erased, contact us and we will act on your request in line with applicable law.

#Who can see your information

• People you communicate with see what you send them, and your profile according to your privacy settings.
• Your organisation's admins (Yapie Work) see work data such as attendance, requests and reports — not your personal chats.
• Service providers that help us run Yapie (for example email/SMS delivery or payment processing) receive only what they need to do that job.
• Authorities, when we are legally required to respond to a valid request.

#Your choices

• Control who sees your last seen, photo, bio and more in Settings › Privacy & security.
• Turn read receipts and typing indicators off.
• Download a copy of your data any time from Settings › Backup, import & export.
• End sessions on other devices, and delete your account from Settings › Account & data.

#Security

We use strong password hashing, optional two-step verification, rate limiting, a locked-down server environment and encrypted secret chats. No system is perfectly secure, so please use a strong password and turn on two-step verification.

#Children

Yapie is not intended for children under 13 (or the minimum age required in your country).

#Changes

We'll update this page when our practices change and show the date at the top. Significant changes will also be announced in the app.

#Contact

Questions about privacy? Open a ticket in Settings › Help & support or see Contact.

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